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Top 10 Worst Car Insurance Companies in 2019

by | Jul 31, 2019 | Car Accidents, Insurance Companies, Personal Injury | 0 comments

You’ve probably seen the countless insurance ads on TV promising you that this company has the best deal, offering to save you money when you switch, with perks like vanishing deductibles and accident forgiveness.

Unfortunately, all of those deals aren’t as great as they appear. What matters more than those small perks is the quality of service and coverage you get when you suffer an accident and need financial relief.

Automotive accidents can cause thousands of dollars in damage to the vehicle and property. If it’s a serious accident people may be hurt, leading to expensive and ongoing medical care that can cost hundreds of thousands of dollars. If you’re found to have some fault in an accident, it’s you and your insurance who’ll be liable to cover those expenses.

That’s why the insurance company you buy from is hugely important. When situations get serious and you’re under a lot of personal and financial stress you want to know that your insurance agent will have you covered, not that you’ll have to fight over the policy every time you speak.

In order to be an informed consumer, you need to shop for car insurance before you buy. That’s why we’ve compiled a list of the worst car insurance companies as ranked by two leading consumer information entities. You may notice some familiar names here, but these are the companies to avoid while shopping for auto insurance.

Consumer Reports Worst Car Insurance Companies

Consumer Reports is a nonprofit organization that conducts consumer advocacy and research. In their most recent survey of auto-insurance companies, they asked over 23,000 consumers about the level of satisfaction they had with claims process, cost, and overall experience with their car insurance.

Here are the worst car insurance companies in the nation according to the magazine Consumer Reports with number 1 being the worst:

  1. MAPFRE North America Group
  2. MetLife Auto & Home Group
  3. Mercury General Group
  4. Progressive Insurance Group
  5. Liberty Mutual Insurance Companies
  6. Nationwide Group
  7. Allstate
  8. Farmers Insurance
  9. Berkshire Hathaway Insurance Group (GEICO)
  10. State Farm

J.D. Power’s Worst Car Insurance Companies

In order to compile a more thorough consumer guide, we also consulted J.D. Power’s 2019 U.S. Auto-Insurance Study. J.D. Power is a marketing research company that conducts customer surveys on customer satisfaction and product quality. This was the 20th year they conducted Auto-Insurance Study using five factors to measure customer satisfaction: interaction, policy offerings, price, billing policy, and claims. These are their results based on the responses of over 42,000 car insurance customers.

We’ve decided to show two different lists because J.D. Power conducts their auto insurance survey by region. This list shows their findings for the worst insurance company in each region showing their score on a scale of 1000:

  • California – Kemper, 778
  • Central – Nationwide, 807
  • Florida – Safeco, 798
  • Mid-Atlantic – Allstate, 816
  • New England – MetLife, 794
  • New York – Progressive, 815
  • North Central – Safeco, 788
  • Northwest – Nationwide, 765
  • Southeast – Liberty Mutual, 809
  • Southwest – Nationwide, 775
  • Texas – Liberty Mutual, 802

Worst Car Insurance in New Jersey

For our clients in the Mid-Atlantic region Allstate fared the worst with a score of 816 on a 1,000-point scale and a 2 star rating. Liberty Mutual and CSAA were tied for second-worst just below that with a score of 817. The five other lowest-ranked insurance companies were:

  • Travelers 821
  • Nationwide 822
  • Plymouth Rock Assurance 826
  • Farmers 826
  • Progressive 828

While there are a variety of reasons an insurance company might rank high on these lists of the worst, but in general they all come down to a poor customer experience. When you’re in an auto accident you have your own health and financial well-being to keep in mind, you don’t have time to worry about fighting with your own insurance company. Unfortunately, companies on this list put their own motives ahead of that of their customers too often, and should be avoided.

Insurance companies are not your friends, they are for-profit entities that put profits ahead of their customers all too often. If you’ve been in a serious auto-accident you need someone that has your interests in mind. Richard Hollawell is an experienced personal injury attorney that previously worked as an insurance adjuster. Because of his years of legal and insurance experience he knows all the tricks insurance adjusters use to prevent you from getting what you deserve. Call at 1-800-681-3550 or use the contact form for a free consultation today.



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